Terms of service
Q: What sets your product apart from the competition?
A: Our footwear stands out through clean design, layered detailing, and sharp silhouette structure. Every pair is made to be worn confidently balancing form and function. From unique colourways to the signature double lace design, we’ve created something you won’t find anywhere else. This isn’t just branding it’s purpose-built for everyday wear, elevated.
Q: How long does shipping take to arrive to me?
A: Orders ship within 3–10 business days from the date of purchase. Delivery timing depends on your location — EU orders can sometimes arrive on the quicker end, while US and Asia destinations may take a bit longer. This isn't an exact science, so treat it as a window rather than a guarantee.
Once your order ships, you'll receive a shipping confirmation email with tracking, sent to the email address used at checkout. Please check your spam/junk folder if it doesn't show up within a day or two of dispatch.
Q: How does your refund policy work?
A: Once your order is shipped or enters production, all sales are final. We do not accept cancellations, exchanges, or changes.
We strongly encourage reviewing product descriptions and sizing before purchasing.
If your order is incorrect or damaged upon arrival, please contact us within 24 hours so we can help fix the issue. Quick communication helps us resolve it fast.
Q: What if my item is damaged?
A: Please inspect your order immediately upon delivery. If you receive the wrong item or a product that’s damaged, contact us straight away so we can make it right.
If your address was submitted incorrectly, the buyer assumes full responsibility unless we are contacted before production ends.
For damage or irregularities, reach out within 7 days of delivery.
Email: INFO@CODED.LTD
If your return is accepted, we’ll send return instructions and a shipping label.
Returns without approval will not be accepted.
Once we receive and inspect your item, we’ll confirm if a refund is approved. If so, it will be issued to your original payment method. Please allow time for your bank or card provider to process the refund.